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Governor’s Coordinating Offices Releases 2020 Impact Report

Governor’s Coordinating Offices Releases 2020 Impact Report Millions of Marylanders Provided PPE, Crucial COVID-19 Resources

The Governor’s Coordinating Offices – a group of eight offices unified by Governor Larry Hogan to organize a shared services business model that would reduce costs and connect Marylanders with needed resources statewide – today released their 2020 Impact Report. Milestones included pivoting essential resources for easy, online access and the distribution of hundreds of thousands of crucial PPE items to those in need during the COVID-19 pandemic; facilitating more than 15,000 volunteers to serve more than 50,000 volunteer hours and in several COVID-19 workgroups; serving more than 20,000 small businesses; assisting more than 130,000 crime victims and the law enforcement and nonprofit organizations who support them; and spearheading innovative collaboration across state agencies that sought to improve the customer experience given the new realities of 2020.

“In 2020, the Governor’s Coordinating Offices worked diligently to make a stronger, safer Maryland, to meet the needs of its residents, and to change Maryland for the better – especially during the COVID-19 pandemic,” said Patrick J. Lally, Senior Executive Director of the Governor’s Coordinating Offices. “With nearly $200 million in grants serving our citizens, more than 1,000 community events, and the expansion of Handle with Care Maryland across 16 counties to provide students with new access to crucial resources after witnessing a traumatic event, our work resulted in an 92% satisfaction rate for our offices through the Governor’s Customer Service Initiative, several awards for the efforts of our staff, and the honor of recognizing so many of Maryland’s selfless volunteers through Governor’s awards and certificates.”

The Governor’s Coordinating Offices are equipped to engage in extensive collaboration, coordination, and information sharing across state entities to build and implement services, programs, and policy initiatives that benefit Marylanders on behalf of the Hogan administration. These offices consist of:

“With outreach — particularly through social media — never more important than during this pandemic, we made increased engagement from the social media platforms our top priority for reaching out, informing, and hearing from Marylanders,” said Lally. “With over 3.2 million impressions and 45,000 followers, we look forward to connecting even more of our citizens to needed resources statewide, and advancing the Hogan administration’s outreach and support mission to all Marylanders in 2021 and beyond.”

Other highlights include:

Governor’s Office of Crime Prevention, Youth and Victim Services

Governor’s Office of the Deaf & Hard of Hearing

Governor’s Office of Small, Minority & Women Business Affairs

Governor’s Office of Performance Improvement

Governor’s Office of Community Initiatives

  • Mobilized 5,000 volunteers, 10,000 hours, 150 events through Day to Serve
  • Distributed 150,000 PPE Items (face shields, sanitizer, masks) to Maryland communities
  • Helped acquire 500,000 COVID test kits
  • Assisted vital human services programs such as unemployment, grants, and food banks
  • Helped Maryland businesses fulfill COVID-related procurement needs for the state
  • Facilitated Non-Profit and InterFaith COVID Workgroups
  • Engaged Millions of Marylanders on COVID Safety through community partnerships

Volunteer Maryland

  • Mobilized 2,000 Volunteers to Address Community Needs
  • Recruited 1,000 New Volunteers
  • 45,000 Hours Volunteered
  • 4,000 Marylanders Served
  • 18 AmeriCorps Sites

Banneker-Douglass Museum

Governor’s Office of Service and Volunteerism

Click on this link to view a colorful graphic highlighting some of these milestones.

GCO 2020 Impact Graphic

Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with friendly and courteous, timely and responsive, accurate and consistent, accessible and convenient, and truthful and transparent services.
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